Terms & Conditions
Terms and Conditions
Dispatch Policy & Delivery Information
Delivery will normally be within 2 to 4 weeks unless otherwise indicated.
Any delays will be communicated to the customer. In all cases of home delivery, we will contact you to arrange a delivery date. Delivery charges are quoted for working days only and not weekends or bank holidays. Saturday deliveries are possible for an additional delivery charge, Please contact us for details. Abortive attempts at delivery when we have given a delivery date, and when the haulage contractor has surcharged us, will be invoiced and charged for in full.
Delivery for large items is priced for England and Wales.
Scotland and Ireland deliveries can be arranged, but will be subject to additional delivery costs. However, special arrangements can be made depending on the product(s) being ordered. Contact us to discuss your delivery requirements.
We sometimes advise that our items will need help for lifting, as they can be difficult to move.
The colour of the wax and oil finishes of our products may vary from that shown on this website due to limitations of browser software and monitors.
Our products are either manufactured out of kiln-dried oak or recycled wood.
Payment Terms
Payment for all items must be fully made before receiving the goods.
Products remain the property of Bespoke Rustic Oak until full payment has been made.
Cancellation and Returns
Cancellation can be made up to the point of delivery.
You are required to check the goods at the time of delivery for any damage or shortages and note down any problems on the delivery receipt. If the item is damaged, refuse the item and contact us immediately. Defective goods found after this time must be reported to Bespoke Rustic Oak within 24 hours of delivery. Goods must be returned in their original packaging. In the event of a damaged item, the product will either be replaced or the value of defective goods will be reimbursed to the customer only on receipt by us, and confirmation of the defect.
If a non-damaged item is to be returned, then the customer must notify us within 24 hours of receipt of the goods. For non-damaged goods which have been ordered and simply not wanted, Bespoke Rustic Oak will charge a collection and return fee of £60 to the customer.
Liability
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your personal information.
We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising from your use of this website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
The material and content contained within the website are made available for your personal non-commercial use only, and you may (if necessary to make a Purchase) download such material and content for such purpose. You are permitted to use this material only as expressly authorised by us. Any other use of the material and content of the Website is strictly prohibited. By accessing our website, you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The bespoke rustic oak company makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
Confidentiality
Customer details are not passed to third parties and are only used in accordance with the Data Protection Act.
Law
The Conditions shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.
By using www.bespokerusticoak.co.uk, you are deemed to have accepted the above terms and conditions.