Returns Policy
Cancellation can be made before we ship your order.

You are required to look over the goods at the time of delivery. For any damage or shortages, please write down any errors on the delivery receipt. If the item is damaged, refuse the item and contact us immediately. Damaged goods found after this time must be reported to Bespoke Rustic Oak within 24 hours of delivery. Goods must be returned in their original packaging. Should the item be damaged, the product will be replaced or the value of damaged goods will be refunded to the customer only upon receipt by us, and confirmation of defects.

If a non-damaged item is to be returned, then the customer must notify Bespoke Rustic Oak within 24 hours of receipt of the items. For non-damaged goods which have been ordered and simply not wanted, Bespoke Rustic Oak will charge a collection and return fee of £60 to the purchaser.